Banff Mineral Springs Hospital
305 Lynx St
PO Box 1050
Banff
T1L 1H7
The Banff Mineral Springs Hospital is an acute care facility as well as a continuing care centre. We provide a wide range of health services to the local community and visitors from around the world.
Continuing care services
Long-term care
St. Martha’s Place, our locked long-term care unit, offers quality, compassionate care to 25 residents.
Admission
Long-term care is available once you have been assessed by a case manager. You can choose to be placed with us, but you may have to wait for an opening.
Contact
Phone: 403.762.2222
Recreation therapy
We support seniors who are patients or residents in our care. Our focus is helping those who have mental health issues with activities for healthy living.
Services
- consultations
- assessments
- activities
- education
- support for mental health and neurorehabilitation programs
Hours
Monday-Friday
Contact
Phone: 403.760.7222, ext. 160
Fax: 403.762.4193
Hospital services
Diagnostic imaging
Banff Mineral Springs offers diagnostic imaging for emergency patients, inpatients and outpatients.
Emergency department
Our emergency department diagnoses and treats health emergencies 24 hours a day, every day. If you have a life-threatening illness or injury, call 911.
For health concerns that are not an emergency, phone:
- your family doctor
- Health Link (811) to speak to a registered nurse
Wait times
We see the sickest patients first, regardless of when they arrive.
How long you wait can depend on the time of day and how busy we are at the time.
What to bring to the emergency department
If possible, bring:
- your provincial healthcare card
- a list of your medications
- contact information for your doctor
Contact
Phone: 403.762.2222
Fax: 403.760.7227
Emergency medical services
Our team responds 24 hours a day, every day to emergencies. We serve the Village of Lake Louise, Banff National Park and areas.
If you are in a life-threatening situation, we will assess, treat and transport you to hospital. We are specially trained to respond to severe injuries and conditions and help with backcountry rescues.
Hand clinic
Our clinic offers services to help you heal from a hand injury or trauma.
Services
- assessment
- non-surgical care
- follow-up
Hours
Monday-Friday, 8 a.m.-4 p.m.
Contact
Phone: 403.762.2222
Fax: 403.762.4193
Interpretive services
We offer interpretive services for patients, residents and families who prefer to communicate in a language other than English. You may request services in person, through live video or over the phone.
To arrange for an interpreter, speak to a member of your care team.
Laboratory services
We offer laboratory services to help healthcare providers better understand your health. You may be an emergency patient, inpatient or outpatient to receive these services.
Make an appointment
If you are an outpatient, please book your appointment online through Alberta Precision Laboratories.
What to bring to your test
- two pieces of government-issued identification (such as your healthcare card and driver’s license)
- a requisition from your doctor
Wait times
We strongly recommend that you make an appointment. We see patients with appointments first and serve walk-in patients as soon as we can.
Hours
Services are available for emergencies outside regular hours.
Monday - Friday
Walk-in patients: 8 a.m. - 5 p.m.
Patients with appointments: 8 a.m. - 4 p.m.
Saturdays
10 a.m. - 12 p.m. by appointment only
Sundays and statutory holidays
Closed
Contact
Phone: 403.760.7213
Fax: 403.760.7226
Medicine
Our medicine unit diagnoses and treats a range of medical conditions in people who are admitted to the hospital.
Contact
Phone: 403.762.2222
Fax: 403.762.4193
Mental health
Mental health urgent care clinic
Our hospital includes an Alberta Health Services mental health urgent care clinic. It offers assessments and support on an outpatient basis.
You can visit our clinic without an appointment or healthcare card. Access the clinic through our emergency department.
Distress line
Hours
Daily, 2 - 9 p.m.
Contact
Occupational therapy
We offer services to people in our care to help them learn, relearn or maintain skills for carrying out daily activities if they have had an illness or injury.
Contact
Phone: 403.762.2222
Palliative care
Our hospital provides holistic, comfort-based palliative care for people with life-limiting conditions and their families. We offer care tailored to your wishes and needs.
Services
- medical care
- spiritual care
- education and resources
- support for your family
Visiting
Your family and pets are welcome to visit anytime.
Referral
Your healthcare provider may contact us to have you admitted.
Contact
Phone: 403.762.2222
Physical therapy
Our team treats people in our care who have physical issues related to a surgery, injury, disability or other health condition. We offer services to adults and children in hospital. We also serve residents in our long-term care unit.
Hours
Monday-Friday
Contact
Phone: 403.762.2222
Spiritual care
Our team offers spiritual care to patients, residents and their families. We honour each person’s wishes and unique journey.
Surgery
We provide orthopedic and plastic surgery. You may receive care either as an inpatient or outpatient.
Latest news
Banff Meals on Wheels offers nutritious, low-cost meals to senior citizens referred by hospitals across the Banff region, helping them remain self-sufficient.
June 13, 2024
The first BioBrace implant surgery in Canada takes place at Banff Mineral Springs Hospital.
March 29, 2023
Banff Sport Medicine team provides world-class care in sport-related musculoskeletal trauma and reconstructive surgery.
January 5, 2023
Suites
We have spaces for 25 continuing care residents in both private and semiprivate rooms. Each room has a private bathroom.
Common areas
Chapel
Our chapel is open for quiet reflection and prayer. Everyone is welcome to use it, and service times are posted at the door.
We also have a dedicated chaplain to support patients, residents, families and staff. Learn more about spiritual care at Banff Mineral Springs Hospital.
Neighbourhood
We are located within walking distance of restaurants, shops, churches and other services and amenities that offer support for our residents and families.
Visitor guidelines
Visiting hours
Hospital
11 a.m.-8:30 p.m.
St. Martha's Place (continuing care)
Families are welcome to visit residents in St. Martha’s Place anytime. All other visitors to St. Martha’s are welcome between 11 a.m. and 8:30 p.m.
Stop the spread of germs
- For the safety of our patients and residents, we encourage you to clean your hands when you visit. See our guide to clean hands for information on protecting yourself and your loved ones.
- If you’re sick, wait and visit your loved one when you’re feeling better. If you must visit and you’re coughing or sneezing, consider wearing a mask to protect your loved one.
- Cover your nose and mouth with a tissue when you cough or sneeze, and then discard the tissue. If you don’t have a tissue, sneeze or cough into your upper sleeve or elbow.
- Clean your hands often with soap and water or hand sanitizer, especially after coughing or sneezing.
Parking
We offer free visitor parking, including accessible parking stalls, on Wolf Street, Bow Avenue and the Train Station parking lot.
If you are parking in the hospital parking lot, please park in spaces reserved for patients and visitors. If you need overnight parking, please ask for a parking pass from the patient registration and information desk.
Admission
During regular hours, you must sign in at the patient registration and health information desk near the main entrance for admission. You will need your healthcare card and photo identification. After regular hours, we process admissions through our emergency department.
Cafeteria
Our cafeteria serves a variety of lunch and supper specials, as well as snacks, drinks and fresh baked goods. All sales are by debit or credit card.
Hours
6:30 a.m. - 4:30 p.m.
Discharge
Your care team will work with you from the time you are admitted to the hospital until you are preparing for discharge. Various team members will ensure you are ready to leave.
Upon discharge, the nursing staff will complete a discharge summary for you to give to the patient registration and health information department on your way out. You will need to pay any costs incurred during your stay before you leave.
Community care
Community care provides health and support services to people in the community. It can help make the transition from hospital to home easier. You or your nurses may arrange this care before you leave the hospital.
Payment for treatment
When you are discharged from the hospital, you must report to the patient registration and health information desk before you leave to pay for any costs incurred. There may be charges for items such as TV rental, medical appliances or services, doctors’ fees and ambulance or helicopter services.
We accept payment by Visa, MasterCard, AMEX or Interac e-Transfer.
Safekeeping
We are not responsible for any personal items you bring with you to the hospital. Please send or leave valuable items at home.
Smoking, vaping and alcohol
Smoking and vaping are not allowed anywhere on our property, nor is the consumption of alcohol or nonprescription drugs.
Address
Banff Mineral Springs Hospital
305 Lynx St
PO Box 1050
Banff AB T1L 1H7
Phone
Info_banffmineralspringshospital@covenanthealth.ca
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